Refund policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods.
If you ordered several goods in a single order that are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, took possession of the last item.
To exercise your right of withdrawal, you must inform us
Fly With Captain Joe
Owner: Joseph Diebolder
Rathausstraße 11
87448 Waltenhofen
Germany
Email: info@flywithcaptainjoe.com
of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements.
Please note: this exclusion does not apply to the current range in this shop. Our items are printed only after your order, but you choose exclusively from our predefined designs, colours and standard sizes. You therefore have the full right of withdrawal as set out above.
Model withdrawal form
To
Fly With Captain Joe, Owner: Joseph Diebolder
Rathausstraße 11, 87448 Waltenhofen, Germany
Email: info@flywithcaptainjoe.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
_______________________________________________
- Ordered on (*) / received on (*): _______________
- Name of consumer(s): _______________
- Address of consumer(s): _______________
- Signature of consumer(s) (only if this form is notified on paper): _______________
- Date: _______________
(*) Delete as appropriate.
Warranty and defective goods
Independently of the right of withdrawal, your statutory rights in respect of defects apply (§§ 434 ff. German Civil Code), with a limitation period of two years from receipt of the goods.
If an item arrives damaged, misprinted or incomplete, please contact us at info@flywithcaptainjoe.com — ideally with a photo and your order number. We will arrange a replacement or a refund. You will not incur any costs in that case.
Please report visible transport or print damage within 30 days of receipt where possible. This is not a precondition for your statutory rights, but it helps us raise the claim with our production partner.